Dear Computer Lady,
My sister gets your newsletter and she sent your email address to me. I am on a very limited income and my computer is sick. It is very slow the cable company had me go to speed test.com and go through all the prompts and then they ask for money and I can’t give it to them. It gets stuck and won’t move. I have to shut it off and turn off the power to it.
I have kapersky installed and norton antivirus do you think I need to take it to Good Will and have them clean it out and back up my hard drive or is there something I can do myself??
Thanking you in advance for your help and time, Kris
I would not advise that you spend money on the speed test software, when a computer is slow and not running programs well, the last thing you want to do is add yet another program.
I do see one thing in your description that could be a problem. You mentioned that you are running Norton antivirus and Kapersky.
If the Kapersky program is an antivirus program also, having both of them running on your computer can cause a lot of problems. Definately, slowing the computer down is one, and having more than one antivirus program running can also leave you open to viruses.
Try uninstalling one of the antivirus programs and see if that helps your computer any.
If it doesn’t help, then backup your files like pictures and documents and have the computer cleaned out. For an older computer that has slowed down to a crawl, that is often the best thing for it.
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