Can’t Read Backup CDs

Dear Computer Lady,

I have an HP Pavillion Vista Windows desktop.

I recently made back-up discs. I then restored my PC to the factory settings.

Now I want to download the back-up discs I made but they won`t even open. They are on zipped folders and I don`t know how to open them. A lot of articles I want is on these discs.

Can you help me? I sure would appreciate any help you can give.

Thank you very much, Betty

__–__

Dear Betty,

You didn’t specify how you made the backup disks, so I am kind of taking a shot in the dark with my answer. Here is my best guess as to what is going on.

The first question to ask yourself is, what program did you use to create those backup disks.

Chances are, you don’t have that same program, or the same version of that program on your computer now that you have returned your PC to factory settings. Let me give you an example.

Let’s say, you used Roxio Creator to make your backup CDs. When you returned your PC to factory settings, Roxio was removed, and until you install it again, you won’t have the software necessary to read the compressed files. In this example, the problem will be fixed as soon as you re-install Roxio Creator.

I hope this example will help you figure out the answer to your problem.

Elizabeth

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