Dear Computer Lady,
I’m confused…Carbonite is a sponsor(?), yet you’ve recommended Acronis for backup.
I signed for Geek squad and am disappointed in the results. What to do? My wife wants her photos backed up.
I used a CruzerGlide 32 GB Sandisk to copy from my mainframe and the files backed up but then wouldn’t open in the backup. The message was “Element not found”. I upgraded from Windows 8 to 10 on the Lenovo mainframe and am at a loss as to how best to back up these files. Can you help?
I love your articles and have benefited greatly over the years by following your advice. John
Actually, I use both Carbonite and Acronis on my work computer. When each company started out, they each did a different type of backup. Carbonite backs up to the cloud, and Acronis backs up to a local drive like an external hard drive.
Over time, both companies have expanded their offerings. Acronis now offers cloud backup, and Carbonite can do local backups. Both programs require you to purchase a premium version however.
Either program should work to backup your wife’s photos. If you use Carbonite, they will be stored online, and you and your wife can both access them from any internet connected computer (in addition to your cell phone or tablet with the carbonite app)
If you use Acronis, your photos will be stored on a local backup drive, and you might need Acronis installed on both computers in order to copy the photos from the backup to the computer.
I hope this helps with your backup.
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Elizabeth Boston is a Web designer, Social Media Consultant and managing editor of, “Ask The Computer Lady”.
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