How To Restore Previous File Version With Carbonite

[ad]Dear Computer Lady,

I have been using Carbonite for the past few months but I had a problem that I thought Carbonite would have saved me from but it did not.

I had a virus (or something) that caused a number of my files to get corrupted. So, I went to Carbonite to recover my files but found that the corrupted files had been backed up over my good files.

Based on what I could find, many of these backup services only save one copy of your files. So, when corruption occurs, they are of no benefit. Do you know of any backup services that do periodic backups and keep any prior backups?

I have begun doing backups on my external hard drive more often as a result of the problem I ran into. I would like something automated if possible.

Thanks for your help and advice, Debbie

Dear Debbie,

When you need to recover an earlier version of a file that has been backed up with Carbonite, you can do so with the following directions.

1. Locate the file you want to restore on your computer.
2. Right-click on the file.
3. In the context menu, point to, “Carbonite” then click on, “Restore previous versions…”
4. A window with available previous versions will appear. Click on the version you want to restore, and click, “OK” to restore the file.



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Elizabeth Boston is a Web designer, Social Media Consultant and managing editor of, “Ask The Computer Lady”.
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    • ron007
    • March 3, 2014

    FYI: there is a problem with online backup tools like Carbonite that is specific to PowerPoint 2013. Using any online backup tool to actively, automatically backup a PPT file can accidentally strip out inserted images. All you see is place holders and a “Red-X”.

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