Dear Computer Lady,
I discovered too late my laptop, HP Pavillion, was not charging the battery. Now it won’t turn on and stay on. Lights indicate on but then immediately go out.
Where do I go from here as the battery is only a little over 6 months old.
I usually use it plugged in rather than battery power.
Thanks, Ellyn
Dear Ellyn,
A fairly common problem with laptops is that the connection where you plug in the power cord becomes damaged, but before we jump to conclusions lets look and make sure there isn’t something simple going on.
First, check the power to the laptop. Make sure it is plugged into a working outlet, check the cords for wear or damage, and try a different outlet.
Next, take the battery out of your laptop, plug in the cord and see if the computer will start without the battery. Most laptops will run fine with the battery removed as long as you have it plugged in.
If the laptop still won’t start up, there is probably damage at the connection. If your computer is still under warranty, contact the company, if not, you will need to find a computer shop that does that kind of repair.
Elizabeth
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Elizabeth Boston is a Web designer, Social Media Consultant and managing editor of, “Ask The Computer Lady”.
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