Hello Computer Lady. You are such a help to both newbies and experienced. My question is actually for my wife. She, unfortunately, encountered a ransomware bug a couple years ago. It encrypted her photos and documents. She didn’t pay the ransom. Since then she has used the same computer but is lax about backing the […]

Dear Computer Lady, Thank you for all of the information you share with us. I’ve learned a lot from your answers to questions posed by your readers. I have Windows 10 and I’m going crazy! Zoom is almost constantly changing the size of the web page without my using the zoom setting. It doesn’t matter […]

Dear Computer Lady, I understand that Microsoft is supporting Internet Explorer less and that many websites find it incompatible and prefer other browsers. I’m not ready to give up my Win 7 and IE to go with Win 10 and Edge, so I’m considering the advice you’ve given to many — download and install an […]

Dear Computer Lady, Every time I turn on my computer Google loads up. When I change to another web site Google loads again. How do I get rid of Google, it slows things down. Many thanks for answering my questions in the past. John

Dear Computer Lady, Re: Ron that was getting pop-ups on his new computer, years ago I downloaded a little program that Kim recommended called “Unchecky” When you download a program it often comes with a little box somewhere obscure in the agreement or the download itself prechecked to download something additional or change a default. […]

Dear Computer Lady, How do I get a shortcut to your website onto my desktop? When I am on your site, and right click, the option to set up a shortcut does not appear. Thanks, Denise

Dear Computer Lady, If a full screen message pops up that says Firefox requires a manual update is this legitimate? It’s happened twice but I haven”t done anything Thank you, Carolyn

Dear Computer Lady, Thank you for sharing your wealth of knowledge. I always enjoy seeing you in my inbox! I enjoy getting recipes at different websites but often there is local store pricing information & I see the button to turn this off but it seems to only applies to that visit. I’m using Chrome […]

Dear Computer Lady, Is there a free site that I can use to make my own greeting cards or signs? I used to have a create a card site on my old computer, but it was not put on my new one. I use firefox. Thanks for all you do!! Dean

Dear Computer Lady, Microsoft removed my original Skype and you now need to get it through Microsoft apps which doesn’t work. I finally found out how to remove it and downloaded the earlier version but it won’t load. Removed that and tried many sites to download from and they all keep telling me go to […]