Dear Computer Lady, We have Verizon DSL, windows 10 & very slow speed. We were advised to remove “cookies ” to increase speed by making more room. Do you advise this ? If so, how do we do this? Thank you, Pat

Dear Computer Lady, I was reading about transferring pictures on an IPhone to the ICloud and then to a desktop. My question is Can ICloud be trusted and is it safe? I ask this because my wife has pictures on her apple tablet which I would like to transfer to my computer for safe keeping […]

Dear Computer Lady, My question today is about Chrome vs. IE. I am used to IE and happy with it, but everyone tells me to change to Chrome, even my favorite concert hall doesn’t allow me anymore to order tickets online because their system works only with Chrome. I run W 10 and my email […]

Dear Computer Lady, I have to update Chrome. I don’t know the version, but Chrome says there is an error. Thanks, and keep up the fantastic work you do tinindian

Dear Computer Lady, About 3 weeks ago a PC shortcut stopped working on my windows 10 computer. I used to be able to press CTL ALT and either the – (minus) sign or the + (plus) sign to change the size of the font on my PC. Now this procedure will not work for me. […]

Dear Computer Lady, How do I get rid of “Script Error” messages? I have done a little research and have tried checking and unchecking the “disable script debugging in Internet Explorer” and “in other”. It may clear up for a short time but then it is back again. When it shows up I have to […]

Dear Computer Lady, I have a Chromebook…MSN …Outlook Live I’m 81..my grandson who helps solve my problems is extremely busy at this time, and I could sure use your help. 1. My drop down tool bar disappeared. I read your other instructions re fixing this. It suggested I restore my original Chrome settings…and I’m afraid […]

Dear Computer Lady, How do I unsubscribe from u-tube red? I don’t know how I subscribed to it in the first place…I must have hit something. Is there a difference between u- tube and u- tube red? Thank you for your help, Feeley

Dear Computer Lady, Read your reply in your “questions/answers” data base, regarding still using Windows XP. My question is, how can someone “read” that you are still using XP, in order to take advantage of you? Also, what is the process of upgrading to Windows 10, on an older computer? (I’m assuming if one is […]

Dear Computer Lady, About once a week this appears, blocks out everything else no matter what I’m doing on the computer: User Account Control Do you want the following program to make changes to this computer Program Name: WPS office expansion tool verified publisher: Zhubai Kingsoft Office Software Co. Ltd File Origin: Hard drive on […]