Dear Computer Lady, I have been getting your email for years & enjoy all your knowledge. Thank you. My question: I use aol for my email. I have noticed for about the past month on all emails I sent, my email address is preceded with FedEx. I do not know how this happened, but I […]

Dear Computer Lady, My preferred browser is Firefox, and Google is my preferred search engine. Apparently Mozilla is blocking the Google search engine. Firefox is now forcing the user to something called “QIP”. Do you know of any way I can get the Google toolbar back with Firefox? Everything I have tried doesn’t work. Thanks […]

Dear Computer Lady, Thank you for all your help in the past, here is another problem. Pop ups, they have infultrated my computer. I can’t even order anything without another website suddenly taking over. I’m exasperated over this problem that is only getting worse. I subscribed to a service to eliminate pop ups but it […]

Dear Computer Lady, Thank you for all you do for us folks who are not computer savvy! I have an annoying problem, hope you can help. I have Malwarebytes and also Emsisoft installed on my desk top. My computer freezes(needs to recover webpage) everytime Emsisoft installs updates(which seems like every time I need to do […]

Dear Computer Lady, I have a question I’m hoping you can answer. I use AVG. When the scan is done I get a message “performance issues found” and there is a block to click that says “resolve”. At the top of this page it says resolve with AVG PC tuneup. I never click this box […]

Dear Computer Lady, In Windows versions previous to Windows 10, I was able to open the Network and Sharing Center then click on an option to see a “map” of every device connected to my router’s network. Since I live in a densely populated apartment building, I used to check the map to see if […]

Dear computer lady, My husband passed away 4 months ago and my income has taken a huge drop. I am an elderly lady and having to live on a tight budget. I’ve had to let go of Norton security that I’ve had for years. They used to take their money right out of my credit […]

Dear Computer Lady, How would I know if my laptop computer has been compromised by a Zeus virus? I had a pop up appear last night with a phone number to call and a code # with Microsoft screen in background. The person on the other end identified himself as a Microsoft employee. He accessed […]

Dear Computer Lady, Since you switched to Emsisoft, do you still use Malware bytes? I would like to get rid of both AVG and Malware bytes. Thank you in advance, Tom

Dear Computer Lady, What is the latest anti virus you are using and why did you switch from AVG? Thanks so much! Been reading your emails for years….. THANKS!….. THANKS!!!! Doug in Hampton NH