Dear Computer Lady,
I have a Dell pc desktop that runs Windows XP.
My CD/DVD drive does not work anymore. When I put the CD in the drive, nothing happens. I then click on Run and type in the setup.exe, but still nothing happens.
I am trying to install a new printer, but I need to install the CD into the drive…but nothing happens.
How can I fix this? Susie
It sounds like your CD/DVD drive needs to be replaced.
Because this type of drive has rapidly moving parts (to spin the CD or DVD) they do tend to wear out over time.
You have a few options for getting your printer installed.
You can replace the drive with a new one. If you are not comfortable doing that yourself, your local computer shop would be happy to install a new CD drive for you.
You can purchase an external, USB CD/DVD drive and just plug it in and use it.
Another option that will work for your printer drivers, is to go to the printer manufacturer’s website and download the files for your new printer. Once you have downloaded the file, you can run the file and it will install your printer software.
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Elizabeth Boston is a Web designer, Social Media Consultant and managing editor of, “Ask The Computer Lady”.
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