CD Drive Won’t Respond

Dear Computer Lady,

I have a Dell pc desktop that runs Windows XP.

My CD/DVD drive does not work anymore. When I put the CD in the drive, nothing happens. I then click on Run and type in the setup.exe, but still nothing happens.

I am trying to install a new printer, but I need to install the CD into the drive…but nothing happens.
How can I fix this? Susie

Dear Susie,

It sounds like your CD/DVD drive needs to be replaced.

Because this type of drive has rapidly moving parts (to spin the CD or DVD) they do tend to wear out over time.

You have a few options for getting your printer installed.

You can replace the drive with a new one. If you are not comfortable doing that yourself, your local computer shop would be happy to install a new CD drive for you.

You can purchase an external, USB CD/DVD drive and just plug it in and use it.

Another option that will work for your printer drivers, is to go to the printer manufacturer’s website and download the files for your new printer. Once you have downloaded the file, you can run the file and it will install your printer software.



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Elizabeth Boston is a Web designer, Social Media Consultant and managing editor of, “Ask The Computer Lady”.
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    • ron007
    • April 27, 2013

    Or the “autorun” feature has been turned off.

    With the disk in the drive, go to Windows Explorer. Can you see the DVD in the drive. Open it and double click on setup.exe

    • DiggerP
    • April 28, 2013

    Hi Susie,

    While it may well be as Elizabeth describes that the CD/DVD drive has had its best time, there are other reasons why nothing happens.
    With all the security updates from Microsoft as well as your security software, I have found that “Autorun’ no longer works when you insert a CD or DVD.
    (Unless you can unset CD/DVD drives from being scanned)

    Instead ,open My Computer and select the CD/DVD drive
    or -r-click the drive and select Explore.
    Then look for the Setup or install exe and execute it.

    If that doesn’t work you may well have a bad drive and therefor all of Elizabeth’s answer would be applicable.

    There is still the possibility of a bad cable connection or dirty lens or defective laser in the CD/DVD drive.There are lens cleaners ,but a defective laser requires replacement of the drive.

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