3 Copies of Email Messages

Dear Computer Lady,

I need help with a problem on my computer. I am using windows 7.

Lately when opening my mail I get three (3) copies of every mail item. Have you ever experienced this ? If you have how can I fix the problem so that I receive only one of each mail? Any help would be appreciated.

I have checked my system with Norton and Ad Aware anti virus and all is said to be okay.

John

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Dear John,

I have seen this problem before, and it is usually caused by a corrupt email message being stuck in your mailbox on your ISPs server.

You can usually fix it in one of two ways.

If you have online access to your email messages, open your web browser, log into your email account and delete all the messages in your inbox. This usually fixes the problem.

If you don’t have web access to your email account, or you tried and it didn’t work, you can give your ISP (Internet Service Provider) a call, explain the problem to them and ask that they empty your mailbox for you.

Elizabeth

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