Comcast Emails Keep Disappearing

Dear Computer Lady,

My Comcast emails keep disappearing.

Every day when I log into my email program (Thunderbird) the messages in my inbox only go back a month or so.

I know I saved messages older than that, but they are gone. Every day, a few more disappear.

How do I stop this from happening?

Thanks, Marilyn

Dear Marilyn,

After a little bit of research, I found that this is actually a setting on the comcast server, not in Thunderbird.

To change this setting, you need to log into your comcast account at:

Once you have logged in with your email address and password, click on the, “Email” icon in the upper-right corner.

When your email page loads, click on, “Preferences” in the top row.

On the preferences page, click on, “Email”.

About halfway down the list of email preferences you will see “Email Deletion Schedule” Click “Edit” to the right.

A new dialog box will open with a list of folders and number of days to keep messages for each folder. Just click the drop-down list for each folder and set the number of days desired (or select “Never”)

Each setting is saved automatically as soon as you change it, so when you are finished, all you need to do is close the window and go back to your email program.



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Elizabeth Boston is a Web designer, Social Media Consultant and managing editor of, “Ask The Computer Lady”.
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