Dear Computer Lady,
I have enjoyed your letters for a long time and now I have a question.
How can I get rid of this popup: “remove the ad on the right and get an expanded view of your inbox by making att.net your default search engine”. It keeps popping up and I can’t get rid of it.
I finally made att.net my default search engine but it didn’t stop popping up when I make the window bigger and the ads disappear.
While I don’t have an att.net email account to test with, my guess is that you are using the webmail interface and the ads are part of the att.net web page. They want you to use them as your default search engine because they make money when you click on their ads.
There is probably not much you can do to get rid of the ads, but I do have a couple of suggestions for you.
1. You can install a pop-up blocker on your computer. I don’t use one, so I can’t tell you a good one, but most web browsers have built in settings for disabling pop-up windows so check the settings in the web browser you are using.
2. Get a good tune-up. Malware is a common cause of pop-ups (although probably not the specific pop-up you are describing) so be sure to get your computer cleaned out and updated once a year. A thorough tune-up has more steps than I can give here, and is probably not for the average user, so take it in to your local computer shop once a year for a good cleaning out. This is a service I provide for my customers.
3. Use an email program like Thunderbird. If you set up an email program, you won’t have to visit the att.net website to get your email and you won’t see the ads on their site.
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Elizabeth Boston is a Web designer, Social Media Consultant and managing editor of, “Ask The Computer Lady”.
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