Dear Computer Lady,
After backing up all the information that I had on an old computer to my recently purchased new computer, I am unable to open some saved Outlook 2010 files.
They transferred over from my old computer into my “Documents” folder on my new computer and after getting the message that I had to move them to my new Outlook 2010 file, I did, but still they would not open and just recently that file shows that it is empty. But I do see the following files in my Documents folder = Archive.pst; My Outlook Data File (1).pst; and Outlook.pst.
How can I open these to retrieve the saved information?
Your help is appreciated, Penny
The best way to retrieve the messages in those files is to open Outlook first, then use the “Import” function to import the messages, contacts and settings into Outlook.
I don’t have Outlook 2010 on my computer so I can’t give you step by step directions, but usually the import function is either in the “File” menu or the “Tools” menu.
If you live in the area, I would be happy to set Outlook back up for you, transferring emails from old to new computers is one of the things I frequently do for my customers.
It’s Your Turn: What do you think?
…. Share your experience in the comments box below.
Elizabeth Boston is a Web designer, Social Media Consultant and managing editor of, “Ask The Computer Lady”.
Connect with Elizabeth on Google+