Email Links Not Working

Dear Computer Lady,

My computer runs on Windows XP and my e-mail is Outlook Express. I am having trouble opening links in my e-mails. It comes on and says Internet Explorer has encountered a problem and must close down. Can you please help me with this problem. I enjoy all your help and hints very much.

Thank you, Donna


Dear Donna,

It sounds like you are having a problem with Internet Explorer. When you click on a link in an e-mail message, your computer is supposed to open that link in your default web browser. From your description, your browser is Internet Explorer.

Unfortunately, Internet Explorer is part of Windows, and often times, the only way to fix it is to actually reinstall Windows XP. This is a big job that requires you to backup your files and then erase your hard drive.

Some other options might be to install Mozilla Firefox or Google Chrome and use one of those programs as your default browser.


Previous Post

Computer shuts off

Next Post

Fizzball Game


    • beaskid
    • August 27, 2009

    I just received a newsletter from Bob Rankin who received the same problem from another user. Mr. Rankin said that it might not be the browser causing the problem, but rather, the ISP could be blocking Port 25.

    I love Ask Bob Rankin, but you remain the best, since you speak English and not Computerese.


    • lynclarke
    • August 27, 2009

    Has she downloaded IE8? My OE has been touchy ever since I downloaded my IE8. I have to wait for the emails to load, then I can read the first one, then I have to wait for the rest to become available. If I click on one before it is “ready” then the OE freezes up and I have to exit. Grrrr-

    • Vee
    • August 27, 2009

    Someone sent me this solution when I ahd the sme problem, and it has worked OK, Might be of help.
    Since Outlook Express and Internet Explorer are intertwined, open IE and go to Tools/Internet Options then click the “Programs” tab. Hit the “Reset Web Settings” button. Uncheck “Also Reset My Home Page” before hitting Yes. While you’re there, also make sure that you have a default email program set—if you don’t it might also cause this problem.
    If that doesn’t work, go to Start/Run and type in and then type in
    You should get a box telling you that the procedure was completed.
    Still not working? Then make sure that you aren’t set to read in plain text. This will affect hyperlinks. Go to Tools/Options and click the “Read” tab. There you will see the option to “Read all messages as plain text”—uncheck the box.
    And finally, if your security settings are too high, you have a firewall, or a pop-up stopper these can prevent a browser window from coming up when you click the link.
    Hopefully one of these solutions will fix your problem.

    • Uroma
    • August 28, 2009

    I, too, have Windows XP and Outlook Express. I used to have problems with Internet Explorer, so I switched to Mozilla Firefox. Now I very seldom have problems. I would definitely recommend downloading Mozilla Firefox and use it for your browser. You can still keep your Internet Explorer; every once in a while you still need it for certain things

Comments are closed.