Dear Computer Lady,
My computer runs on Windows XP and my e-mail is Outlook Express. I am having trouble opening links in my e-mails. It comes on and says Internet Explorer has encountered a problem and must close down. Can you please help me with this problem. I enjoy all your help and hints very much.
Thank you, Donna
It sounds like you are having a problem with Internet Explorer. When you click on a link in an e-mail message, your computer is supposed to open that link in your default web browser. From your description, your browser is Internet Explorer.
Unfortunately, Internet Explorer is part of Windows, and often times, the only way to fix it is to actually reinstall Windows XP. This is a big job that requires you to backup your files and then erase your hard drive.
Some other options might be to install Mozilla Firefox or Google Chrome and use one of those programs as your default browser.