Not Receiving Newsletter

Dear Computer Lady,

I would like to know specifically what I should do in order to receive the Newsletter? I have been signed up for over 2 years. I received them for about 5 months, then they stopped coming to my email account. I have sent letters and inquiries several times asking why the Newsletters stopped, but I get no response. When I resubscribe I get a menu saying I am already subscribed.

I opened my email today, first thing I saw was a Newsletter from Elizabeth. I was so thrilled! But I feel that I won’t receive one next Thursday as it has been absent for so long. I hope someone reads and acknowledges this comment and provides an answer as I don’t know what else to do. Please Help.

Thank you, Jeanette



Dear Jeanette,

You have asked a very common question that I see very often. The problem is that when I reply to people and tell them what needs to be done so they can get their messages, they almost always reply and tell me that I am wrong and there must be something I can do so that they can get my emails.

The first thing that should be done when you think you have singed up for my email newsletter and you are not getting it, is to make sure that you are indeed signed up. You have already taken this step, by trying to resubscribe. The message that you are getting telling you that you are already subscribed, confirms that you are indeed signed up, and the newsletter is going out every week, addressed to your email address. There is nothing I can do beyond this point to ensure that you get the newsletter, the ball is now in your court.

Why do so many people end up not getting the email?

Most of the time, the problem is with the filters that their email provider has set in place. Most of the time, they don’t even tell you about these filters, and they probably haven not told you how to check the filters either.

I often tell people to call their email provider, but many of them reply back to me that they have called, and been told that their email is not filtered. If you are using a small ISP (Internet Service Provider) it would be worth giving them a call and explaining that you have subscribed to a newsletter and it is not coming through. If you are using a large ISP, you will have to try a different method.

Most large ISPs provide you with web access to your email so that you can check your messages from any computer with an internet connection. Find out how to log into that web interface, and check the “Junk” or “Spam” email folders. You will usually find not only my newsletter, but numerous other messages there as well.

Each ISP has different ways of dealing with messages that have been filtered out, you will need to look around on the webmail page and find the way to either mark the email as good, or even better, make my email address an approved address. You might be able to find a setting where you can list all email addresses that you want to always approve, or just add my email address to the contacts list on the webmail site.

I don’t use any of the common ISPs that have these settings, but if anyone has figured out how to use the webmail interface of their ISP and would like to post directions in the comments after this message, I would love to be able to share it with all my readers.



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