Outlook Mail Error Fix

Dear Computer Lady,

Evidently my files for Outlook has finally hit their max capacity or it just doesn’t want to work anymore.

I have Vista Ultimate and Outlook has stopped functioning correctly. If I am quick when I open it I can manage to delete maybe 2 or three emails but after that I get a popup message stating: Errors have been detected in the file C:\Users\Elaine\AppData\Local\Microsoft\Outlook\Outlook.pst
… Use the inbox repair tool Scanpst.exe

I can’t add anything to a saved draft. Can’t do much with Outlook at all and I hate using online email services especially AT&T/Yahoo. Outlook has so many more features than most online services.

Great, it tells me what to do to maybe correct the problem. Wrong!!! I have done everything I can to find Scanpst.exe but evidently Microsoft doesn’t really want it found. Been online and found directions on how to find it but Scanpst is not listed in any file that I can uncover.

Do you have any suggestions on how to fix this problem? Find Scanpst.exe?

Your help would be so much appreciated.


Dear Elaine,

A corrupted Outlook file doesn’t happen very often, but when it does, it can create lots of problems.

Fortunatley for you, it is fairly easy to fix.

Make sure Outlook is closed, then follow these directions.

First, follow the path in your error message above to the Outlook folder, and drag your Outlook.pst file to your desktop.

This will remove the file from the Outlook folder, but save it on your computer so that you can try to retrieve your messages later.

Now, open Outlook. It will automatically create a new folder for your messages. At this point, test to make sure this fixed the problems you were having.

If everything is working fine, you can try to import the messages stored in your old file. Use the “Import” command in the file menu, and navigate to the file that you dragged onto your desktop.

Most of the time, you will be able to import your old messages, but if the file is too badly damaged, you might not be able to save them.


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Elizabeth Boston is a Web designer, Social Media Consultant and managing editor of, “Ask The Computer Lady”.
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