Sending A Word Document By Email

Photo credit: anonymonk on VisualHunt / CC BY-NC-SA
Dear Computer Lady,

I have Windows 10 and Microsoft Office 2016.

I have tried to send a document via email from Word. I get a message that states there is no email program associated to perform the action. Please install an email program. When I go to my Default Apps and then to email, Google Chrome appears and I am unable to change that. I have Gmail.

How can I fix this problem? Carole

Dear Carole,

When you use an online email program like Gmail, sending Word documents directly from Word will not work. What you need to do is save your document, then go to Gmail, open a new email message and attach your document to that message. This will send the word document as an attachment.

The reason that you are getting the message stating that there is no email program associated to perform the action is because online email platforms are not recognized by the computer as an email program. You use your web browser to access the email, and all the computer can access is the web browser, not the email interface on the web page.

This is a very common question because even big companies like Xfinity have moved to web-based email instead of providing support for email programs.

If you are looking for a better solution than the one listed above, you can usually set up online email programs to work with an email program like Mozilla Thunderbird, which is recognized by Windows as an email program.


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