Can’t Get Into Facebook

Dear Computer Lady,

I have not been able to get into my Face Book since I got a new computer several months ago. Still get it on my old computer.
I believe the problem may be because I signed up with an old email address because they want to send a text to me at the old address and I can’t receive of course.

Also, I did something dumb. I thought I was changing my name on my account which I thought would bring the old one back, but all it did was create a new account which I don’t want. I hope I’ve been reasonably clear. Thanks for listening and hope you can help.

Thank you, Virginia

Dear Virginia,

It sounds like your old computer has your FaceBook password saved, but you don’t know what it is anymore so you can’t use it on your new computer. To make things worse, the email address that FaceBook has for you is an old one that you no longer have access to. Hopefully, your experience will be a warning for those who don’t keep their account information updated.

There are a couple of things you can do in this case.

A good computer tech should be able to get the passwords out of your old computer for you, so ask around at your local computer shops.

If that doesn’t work, Facebook has a form you can fill out.

1. On the new computer, go to the Facebook login page and click, “Forgot Account” in the top-right corner of the page.

2. Fill out the form with your old email address and click, “Search”.

3. You will have the option for a text or email to be sent to you. If you don’t have access to the old email, and you don’t have access to or never set up a cell phone number, click the link on the bottom that says you no longer have access to them.

4. You will now have the opportunity to answer a security question or get help from friends.

If you are still unable to login, Facebook should display a form where you can explain your problem. It might take a few days to hear back from them, but they are usually pretty good at resolving the problem.

Once you get back into your account, go into account settings and update your email address and add a cell phone number so that you will be able to access the account in the future.

Elizabeth

 

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Elizabeth Boston is a Web designer, Social Media Consultant and managing editor of, “Ask The Computer Lady”.
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