Blue Screen of Death Causes

Dear Computer lady,

I have just had my first and hopefully my last bout with “The Blue Screen of Death.” I have windows 8.1 on an HP desktop.

The tech that got me back working again, feels that the AVG program I was running was responsible. I have been using AVG anti virus programs on three different computers for at least 5 years or so and haven’t had any problems.

I would appreciate your take.
He recommended Avira anti virus.

Look forward to your weekly columns. Tom

Dear Tom,

It seems like, tech support people like to blame antivirus programs for a lot of computer issues, but most of the time, this is just not the case, no matter what antivirus program you use.

It is probably not the antivirus program in your case either, since a BSOD (blue screen of death) is almost always the result of a hardware or driver issue.

If it happens again, take your computer to a local shop and get some diagnostics done. It could be anything from a bad RAM stick to a corrupt video driver.



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Elizabeth Boston is a Web designer, Social Media Consultant and managing editor of, “Ask The Computer Lady”.
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