Blue Screen of Death

[ad]Dear Computer lady,

I have just had my first and hopefully my last bout with “The Blue Screen of Death.”

I have windows 8.1 on an HP desktop.

The tech that got me back working again, feels that the AVG program I was running was responsible.
I have been using AVG anti virus programs on three different computers for at least 5 years or so and haven’t had any problems. I would appreciate your take. He recommended Avira anti virus.

Look forward to your weekly columns, Tom

Dear Tom,

The BSOD (blue screen of death) is almost always the result of a hardware problem. Either the hardware itself, or the drivers for a hardware component.

Unfortunately, there are a number of problems that result in the BSOD. It could be a ram stick that is going bad, it could be your power supply starting to fail, or the hard drive starting to go bad. I would have to run some diagnostics on your computer in order to figure out what is causing the problem.

If you don’t see the BSOD again, you don’t have to worry, it was probably just a glitch. If you continue to see it again, we will have to figure out what is causing the problem.

It is probably not your AVG antivirus, or any other antivirus program for that matter.

Elizabeth

 

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Elizabeth Boston is a Web designer, Social Media Consultant and managing editor of, “Ask The Computer Lady”.
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Comments

    • GABubba
    • December 2, 2013

    I kept getting the Blue Screen of Death and my computer would reboot. I figured it was most likely bad memory. So I replaced my Mushkin memory with Crucial Memory which I ordered from Amazon a year or so ago. That did it. I haven’t had the BSOD since that time.

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