I Can No Longer Burn Music CDs

Dear Computer Lady,

I so enjoy reading your newsletters. I have learned so much.

I now have a problem/question. I have Windows 10 and noticed that I can’t burn music to a CD any longer. I have tried burning in 3 programs already – WMP and the program that came with the computer (HP) Cyber Media Suite, and also in Itunes. It says the CD has completed successfully but when I play it back it is empty with nothing on it. It remains a blank disc.

Any help you could give me would be greatly appreciated. Thank you.


Dear Linda,

Thank you for your detailed description of the problem, and the things you have tried to get it to work. That helps me to figure out what the problem might be.

Since you have tried to burn a CD in several different programs, and I am assuming you used a new, blank CD each time you tried, I am guessing that the problem is with the laser in the optical drive (CD burner). If that is the case, you would need to replace the optical drive.

If you have a desktop computer, replacing the optical drive is fairly simple and inexpensive. You can purchase a replacement drive. If you have a laptop, you can either purchase a USB optical drive, or find the specific drive that works in your laptop and purchase it. Or, you can have your local computer shop order and install it for you.



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Elizabeth Boston is a Web designer, Social Media Consultant and managing editor of, “Ask The Computer Lady”.
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