Mouse Freezes

Dear Computer Lady,

I’m having trouble with my mouse freezing up as I move the cursor and scroll up/down on web pages. I will get no response or the hour glass appears. Also, this happens with my keyboard when I type too.

I purchased a new mouse, but it didn’t work at all since it was not compatible with my XP OS.

Do you think I need an entirely new keyboard and mouse?

Please advise, ReBecca


Dear ReBecca,

I don’t think you need a new keyboard or mouse at all.

The problems you are describing are symptoms of your computer being slow to respond or freezing up.

While you don’t need to go out and buy a new mouse or keyboard, you will have to spend a bit of time and/or money to figure out and fix what is wrong with your computer. Here are a few things that can cause your computer to freeze up like yours is.

Overheating. Kind of ironic that our computer freezes up when it overheats, but that is one of the main symptoms of overheating. Actually, if the computer gets too hot, it will either lock up completely, or even shut off. Check to make sure your computer is not getting too hot, and open up the case and verify that all the internal fans are working. If the fan cooling the processor is not working, you can actually damage the processor.

Conflicting programs: If your problems started after you installed a new software program, try going back and removing that program to see if it fixes the problem.

Conflicting hardware: If our problems started after you added some new hardware to your computer (perhaps a printer or scanner, even a usb data stick) try removing that device and see if your problem is resolved.

Software Rot: Over time, your operating system (Windows XP in your case) develops small errors that build up until the computer is slow, and often stops working at all. The best solution for this condition is to backup your data files, erase the hard drive and do a clean install of Windows. If this is something you are not comfortable doing, find a local computer shop (This is a service I provide for my customers all the time) and have them do the clean install.

I hope this helps you find your problem and get your computer working smoothly again.


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    • bj445
    • October 30, 2011

    There is another possibility. Rebecca may be using a wireless mouse whose batteries are weak. In that case, she merely needs to recharge or replace the batteries, depending on the type she is using.

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