Recover Data on Flash Drive

Dear Computer Lady,

I have a USB flash drive that will not connect when I put it in the USB port. The light (on the flash drive) will flash once (so it’s getting power) but the computer does not recognize it and the light goes off. I get nothing on the computer screen and the drive does not show up in My Computer. It is a Sandisk Cruzer 4GB drive. Can the data on this drive be recovered at all?



Dear Andrea,

My motto lately is to always have my data in at least two locations, and this is a perfect example of why.

I can give you some things to try, but if the drive is dead, a data recovery company (which charges thousands of dollars) would be your only option.

1. Have you tried the flash drive in a different USB port? It could be that the port you are using on your computer is having a problem.

2. Have you tried the flash drive on a different computer? Same reason as above, I would always just check even though it is a long shot.

3. Leave the flash drive disconnected overnight in a cool location. Again, this is a long shot, but it occasionally works.

4. If the drive shows up in “My Computer” but you can’t access the files, there is recovery software that you can purchase and try to recover the files. The software is usually between one and two hundred dollars.

5. Your last option is a data recovery company, but it is expensive and you will have to send the flash drive to them. One company that provides both recovery software and recovery services is


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