Should I Scan and Fix?

Dear Computer Lady,

I have a Toshiba 1T hard drive with a lot of things saved on it. Lately when I plug in the device to the computer a message box from Microsoft Windows will come up with: ” Do you want to scan and fix Toshiba EXT (H )” There might be a problem with some files on this devise or disc. This can happen if you remove the device or disc before all files have been written to it. It wants to know if I want to:

Scan and fix (recommended) This will prevent future problems when copying files to this device or disc.
Continue without scanning

I always continue without scanning. I would hope it would fix if I scan and fix, but I do not want to lose files. Can you tell me what I should do. It is frustrating that this is coming up.

Please help! Ann

Dear Ann,

I get this message sometimes as well, although usually with a USB thumb drive, not a larger hard drive.

Most of the time, you can scan and fix the drive without losing the files, however, if this drive has your only copy of these files, you should really save them someplace else before you run the scan.

If you have files saved on an external hard drive, they are not backed up unless you also save them in another location as well. The hard drive on your computer is a good place to save them, or you can backup to a cloud backup service.



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Elizabeth Boston is a Web designer, Social Media Consultant and managing editor of, “Ask The Computer Lady”.
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