I am frustrated with many of the “big” computer companies, and I want to take a moment to pass a warning on to you, just in case you find yourself in a similar situation.
Over the past year, I have been talking to people, more and more frequently and they tell me that they were having a problem with their computer (or printer) so they called the company to get some help with their problem.
After being connected to a “tech support” person in another country, they are told that they need to give control of their computer over to the tech support person, and then they are told that they are infected with all kinds of nasty stuff and it will cost around $300 for them to fix the “problem”.
The original problem is forgotten as the support person does their best to scare you into believing that your computer is going to self destruct if you don’t give them your credit card number and pay them to fix your computer.
Don’t fall for this! It seems like you should be able to trust the tech support person, since you are the one who called the company, but many computer companies now contract out their tech support, and this is the result. I have heard the same story from quite a few people who called Dell Tech support but they are not the only one. I just can’t remember the others at the moment.
It makes me angry that trusting customers are being taken advantage of this way, and in an effort to do something about it, I am going to post this on my blog and encourage you to comment on it.
If you have had this experience with a company, please post in the comments, tell us what happened, and give us the name of the company so that others can be on the alert!