Antivirus 2010

Dear Computer Lady,

My computer has been overtaken by home antivirus 2010. I am having trouble removing and refuse to pay anyone for removal. Any ideas of how to remove and more importantly any ideas of who to contact to complain about this company. These are not just aggressive techniques to sell product. They have taken over my computer and I have no choice but to pay money to remove it and how can I know paying the money will fix the problem?

Please advise. Thank you Kim

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Dear Kim,

There has been a rise recently in nasty programs that pretend to scan your computer, report that it is infected with viruses and then prompts you to enter your credit card information in order to get rid of the supposed viruses.

DON’T GIVE THEM YOUR CREDIT CARD INFORMATION!!

These programs are not antivirus programs, they are simply programs written by scam artists in an attempt to fool you into giving them your credit card information.

I have been busy removing these fake antivirus programs in the past few weeks. Some of them are fairly easy to get rid of, while others are very difficult and aren’t totally gone until the hard drive has been erased.

Try updating your antivirus program and run a full scan. You can also try some of the popular (free) antispyware programs like Spybot Search & Destroy and Spyware Blaster.

If all else fails, you will have to bring it to your local computer repair shop.

Elizabeth
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Comments

    • mrsbrab
    • August 6, 2009

    Two more free and excellant programs for you:

    Super Anti Spyware http://www.superantispyware.com and

    Malwarebytes’ Anti Malware www. malwarebytes.org

    Love your newsletter. Good luck with those knees !

    Barb H.

    • skipscapn
    • August 6, 2009

    My son had the same malware, and Malwarebytes Anti-Malware (free download) got rid of it.

    • pcmiller25
    • August 7, 2009

    If it prevents you from getting antispyware to get rid of it (http://cybernetnews.com/cybernotes-free-anti-virus-anti-spyware-and-firewall-downloads/), as i had one do, then try removing it in safe mode(press F8 repeatedly when rebooting), and if that doesnt work as a last resort you can reformat the hard drive using your windows setup disk.
    Paula

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