Can’t Get Rid of Stubborn Cookie

[ad]Dear Computer Lady,

I have a cookie which I am not able to get rid of no matter what I try! I delete it and it keeps returning.

It is called with a sub-title freecause_101114

Are you able to help?

Thank you, John

Dear John,

It looks like you probably need to get rid of the toolbar so that the cookie will not return. The rewards accelerator toolbar is probably some sort of malware that you got when installing or updating a program online.

Since you are using Firefox, I would suggest you use the Add-ons manager to remove the toolbar.

1. In Firefox, click the menu button (three horizontal bars in the upper-right corner of the window).

2. Click on the Add-ons button (Looks like a puzzle piece).

3. Click on “Extensions” in the left column.

4. Click on the rewards accelerator toolbar (or any toolbar you want to remove) and click “Remove”.

You might have to restart Firefox for your change to take effect, then your toolbar will be gone.



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Elizabeth Boston is a Web designer, Social Media Consultant and managing editor of, “Ask The Computer Lady”.
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