Computer Protection

Dear Computer Lady,

We called Norton about a problem we were having and were connected to a support person at iYogi. The problem was resolved by giving access to our computer and we then purchased a contract from them to handle any issues that arose.

Every time we are in communication for one reason or another, they try to sell us yet another service.
What protection do you recommend?

We have used Norton 360 for years but have no Malware or Spyware programs running.


Dear Joan,

You really don’t need a contract with a company like iYogi, all you really need is a good internet security program.

I use AVG Internet Security and it keeps all types of viruses, malware, spyware and advertising programs from getting into my system.

You can download a 30 day trial of AVG Internet Security by clicking this link.

AVG Internet Security 2013

Just make sure you un-install Norton 360, or whatever antivirus program you are now using before you install the AVG.

If you do run into a problem that AVG can’t get rid of, or if you need help getting your system cleaned out before installing AVG, just let me know. That is a service that I can provide.



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Elizabeth Boston is a Web designer, Social Media Consultant and managing editor of, “Ask The Computer Lady”.
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    • sj_kac
    • May 18, 2013

    Symantec/Norton has their own in house support people. I may be wrong, but Symantec would not out source your call to iYogi, or any other outside company. And if you purchased your Symantec/Norton AntiVirus product, you already have a support contract with Symantec, you do not need anything else.
    It sounds like the above person may have a virus or something that routed them to a phony Symantec/Norton site. They need to do a good scan of their computer with something like the Windows Defender Offline, to see if there is an infection. Or take it to someone like the “Computer Lady” to have it really checked out.
    I am always uneasy about giving someone access to my computer. There is just too much that can go wrong.

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