How To Clean Up Malware

[ad]Dear Computer Lady,

Do you have any suggestions for removing a stubborn virus? My web searches are being redirected to other sites, and I constantly get messages saying I need to update flash player. I’ve run Malwarebytes and Spybot S&D and Super antispyware, and they removed some adware, but I can’t seem resolve the problem.

I spent an hour with Norton Support, and they wanted to charge me $100 to have their virus removal team work on it. This makes me mad, since I pay Norton to keep me from getting viruses.

I would appreciate any suggestions.

Thank you, Peggy

Dear Peggy,

It sounds like you have two different things going on.

First, is the notice to update flash player. That is normal, almost every computer that I work on has that notice popping up. I usually just update it for you and then the notice goes away until Adobe releases another update. Just go to the adobe website at and download the latest version of flash player.

Your web searches being redirected is a bit trickier. If you have removed all the malware that your programs can find, you will need to hunt for and find the source of the problem yourself (or bring it into your local computer repair shop and have them do it for you) Start by going to the control panel and removing anything that has to do with search assistants, conduit, toolbars, coupons or other things like that.

Once you have removed any programs that might have been causing the problem, you will need to reset your default search engine, and home pages in your web browser.

Most malware can be removed with these steps.



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Elizabeth Boston is a Web designer, Social Media Consultant and managing editor of, “Ask The Computer Lady”.
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