Dear Computer Lady,
I love your newsletter and learn so much from it.
On my office computer, I am running Windows 7 Professional and have Internet Explorer 11. IE continually crashes, so that if I go to a web page and click on a link, it crashes. If I check my webmail, it crashes 4 or 5 times and comes back. Sometimes it just kicks me out.
I do a lot of work on the web at my job, and it is very frustrating when it keeps going down. Short of uninstalling it, is there any way to “repair” IE 11?
Denise in NC
Internet Explorer is known for issues like this, and often the only solution is to completely re-install Windows (since IE is part of Windows).
Before you get to that point though, you can try a couple of things.
1. Reset your IE settings. Go to the options menu in IE, click on the, “Advanced” tab and click on the “Reset” button to reset all IE settings to the default. I find this sometimes fixes problems.
2. Use a different browser. Internet Explorer frequently crashing is the reason that I switched to Chrome many years ago, and I have had no reason to switch back. You can also try Mozilla Thunderbird.
3. Check for malware. Sometimes IE crashes because it is loaded down with tons of tool bars and search assistants which pretend to be helpful but will slow down your system.
Hopefully some of these will help IE to run better for you.
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Elizabeth Boston is a Web designer, Social Media Consultant and managing editor of, “Ask The Computer Lady”.
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