Internet Explorer Freezes

[ad]Dear Computer Lady,

I have Windows 7 and every time I am on Internet Explorer looking something up it invariably freezes and says Internet Explorer has stopped working and is trying to fix the problem.

Some times it will show at the bottom to restore session and if I click on that I am back to where I was but most times I have to get out of it and try again.

This is a fairly recent problem and I was wondering if others are having it too.


Dear Nancy,

It sounds like your computer could be infected with a rootkit or some kind of malware.

You could try running Malwarebytes to see if you can get rid of the malware, there is a link in the left hand column of my website at that you can use to be sure that you are downloading the real program.

A better solution is probably to bring it to your local computer repair shop since most malware infections require more than just a malware scan to get rid of them. This is something that I do for my customers on a regular basis.



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Elizabeth Boston is a Web designer, Social Media Consultant and managing editor of, “Ask The Computer Lady”.
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    • Rhino
    • June 11, 2014

    Before you go trotting off to a computer repair shop there is one thing that I suggest you do first. Because I have had this exact same problem and my solution was… check how much free space you have on your Windows drive – usually C:/

    Using Windows Explorer (not to be confused with Internet Explorer) look at “Computer” in graphics mode. If the C: has less than 10% drive spce free then you probably have the issue of not enough free space for temporary files. That WILL cause Internet Explorer to freeze… or any other browser for that matter. Along with other programmes such as Microsoft Word, Excel etc.

    If this is the problem you have several options. Firstly if the C: is your only physical drive and the only partition (don’t even think about using the hidden partition) then you either need to delete a LOT of stuff or have another hard drive installed and move a lot of your data onto that drive.

    Alternatively, if you have your current drive partitioned already then move data to the other partition but NOT if that partition is the hidden partition which has the Windows recovery files in it. You do NOT want to lose that at all.

    When moving I suggest downloading Teracopy and using that instead of Windows Explorer’s copy function. It is far far quicker.

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