Frozen iPad Screen

Dear Computer Lady,

Thank you for all the valuable information you share with your subscribers.

I hope you can help me with my problem.

I got a pop up message to backup ICloud, I neglected to hit the OK on the popup before I connected to Wi-Fi. The back up was successful,but my screen is frozen. I can’t unlock the screen or power off.

Thank you for your help. Paula

Dear Paula,

Thank you for your question. I really appreciate that you took the time to send me a second email when you found the answer on your own. I am including your second email below so that others can learn from your experience as well.


Dear Computer Lady,

I recently requested your help to resolve a problem I had with a frozen screen on my Apple IPad.
I finally found a solution, I reset the Ipad by simultaneously holding down the on/off key and home button until the Apple Logo appeared. My Ipad is now working fine.



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Elizabeth Boston is a Web designer, Social Media Consultant and managing editor of, “Ask The Computer Lady”.
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