Dear Computer Lady,
My wife and I love your column! I just purchased a new Toshiba Satelitte A665D-S6051 laptop running Windows 7. Through a licensing agreement with Microsoft and the university I am attending, I was able to install a fully licensed download of Office 2010 to use while I am a student there.
My question is about Excel. Each time I double-click on a saved Excel spreadsheet I get an error message that reads: “there was a problem sending a command to the program.” Then a new blank spreadsheet opens and in order to open the saved sheet, I have to go to File and click on it there. Do you know of a way to fix this problem? I have gone into Excel, Options, Advanced and made sure the box that says something about “ignore…etc.” is unchecked.
Thank you for any suggestions or help, Don
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Dear Don,
This is really more of a troubleshooting question than a “how to” question, but I will try to help you with your problem.
I did a little bit of research on the internet, and found that you are not the only person having this problem, it seems to be rather common.
I also learned that there is no single fix for this problem. What works for some users,does not work for others. The most informative reading I found was here:
http://social.answers.microsoft.com/Forums/en-US/vistamedia/thread/18eb8dca-a900-48a5-8468-8b18f364e3a7
If you are not comfortable trying the solutions mentioned on this site, perhaps the IT folks at your university might be able to help.
I think I would try the suggestion to uninstall Excel, make sure you delete all the folders that were part of the original install, restart the computer, and then install Excel again.
I hope this helps, Elizabeth