I have been reading your emails for several years. Thank you for your help. This is my first email to you.
My bank makes a schedule D tax form available for me on which they filled out the required information of my my investments. The print of the form (original) is in black ink but the filled in part from the bank is in blue ink. When I print the form, only the black part shows up. In other works, I get only the original form without the blue input.
I called the bank and I spoke to 7 different technicians. They could not help me. My Adobe Reader is updated to XI 11.0.06. I have replaced my ink, we have installed Fox-it, nothing works. This happened last year and someone from the bank helped me successfully but I guess he isn’t there anymore. Can you help?
I can picture the type of form you are talking about, but I have never had a problem printing them (not that I have printed one recently).
I have one suggestion for you, don’t know if the bank technicians had you try this or not, but try printing in black and white or greyscale.
My HP printer has a section called, “Color Options” and the two options are “Color” and “Black & White”.
When you start the print sequence, in the print dialog box, select the preferences for your printer, then find the color options (the wording might be different depending on your printer) and print in black and white.
I hope this helps!
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Elizabeth Boston is a Web designer, Social Media Consultant and managing editor of, “Ask The Computer Lady”.
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