Unable To Watch Videos

[ad]Dear Computer Lady,

Why can’t I watch videos on my computer that come in a email?

It tells me to download media player is that safe to do.

I am able to to watch them on my iphone and also my ipad. Just can’t open and play them on my desk top computer.

Thanks, Janet

Dear Janet,

It sounds like you don’t have the necessary video codecs installed in order to play your videos.

Since you haven’t specified exaxtly what kind of video you are getting in your emails, I can’t tell you the exact codec you are missing, but I can point you in the right direction.

It is safe to download Windows Media Player, you just need to make sure you are downloading it directly from Microsoft, and not from any other site.

Windows Media player might not be able to play every kind of video that comes in your email, so another alternative might be the open source player, VLC media Player at www.videolan.org



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Elizabeth Boston is a Web designer, Social Media Consultant and managing editor of, “Ask The Computer Lady”.
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