Problem With Scanner

[ad]Dear Computer Lady,

When I use copy feature of my HP 5550 photosmart printer, the copy has a half-inch black border down the side of the paper. This problem started several months ago.

When I print documents from computer, this is not a problem – only when I use the copy feature.

Don’t know how to solve this problem.

Thanks for your help, Barbara

Dear Barbara,

I don’t have a solution for you, but, based on your description, I can tell you what is wrong with your printer.

It sounds like the scanner in your printer has developed a bad spot. The bad spot is what is causing the black border on the side of the paper.

Unfortunately, your only option is probably to get a new scanner, or new all in one printer/scanner.

If your printer is still under warranty, you can contact HP, but be sure to get the number from your printer paperwork, not from an internet search.



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Elizabeth Boston is a Web designer, Social Media Consultant and managing editor of, “Ask The Computer Lady”.
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