Fake Virus Warning

Dear Computer Lady,

I need help as fast as possible.

I know that this is 99.99% likely to be a scam, but it literally locked up my computer, and lagged out my mouse. I was looking up something on a wiki for a game and this warning popped up for a Zeus virus. It says “windowsupdate44500error.com says: RDN/YahLover.worm! Infection. Windows Defender Alert: Zeus Virus Detectes on your Computer! Please do not Shut down or reset your computer. The following data will be compromised if you do so:
Passwords, Browser History, Credit Card Information, Local Hard Disk Files.
This virus is well known and mostly distributed through Adult sites. Commonly used to steal personal and financial information from the infected device. Your device might also be used for performing DDOS attacks by cyber criminals and cause serious harm to other networks and websites. Windows defender has sandboxed your browser and locked your PC in order to prevent any further harm.

Please call Microsoft to rectify the issue and get your PC unlocked. Toll free helpline at 1-(855) 261-9984”

I can’t click anything, and every time I get close, it stops the selected glow when you hover and freezes my mouse for a few minutes. I don’t know if I should attempt to shut off or unplug my computer, keep waiting, or do something different. Keyboard shortcuts do not work.

Afraid in AZ

Dear Afraid,

Whatever you do, don’t call that number!! It is a scam!

From your description, it sounds like a browser pop-up that has blocked your ability to click anywhere else.

I would try using your keyboard to close your browser, just hold down the Alt key on your keyboard and tap the F4 key (in the very top row of your keyboard) a few times until the warning goes away, and your browser closes.

Once you can use your mouse, go ahead and shut down your computer, wait a few minutes, then turn it on again. The warning should be gone, and stay away unless you visit the same site again.

If the keyboard shortcut does not work, you can try shutting down your computer by holding down the power button for 6 seconds.

Occasionally, these pop-ups integrate themselves into your browser, of that is the case, you will probably need to get the computer cleaned out at your local computer repair shop.

Elizabeth

 

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Elizabeth Boston is a Web designer, Social Media Consultant and managing editor of, “Ask The Computer Lady”.
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Comments

    • PC Man
    • May 23, 2017

    Re:
    Fake Virus Warning
    They could also try opening task manager with the ctr/shift/escape keys and try to close the browser there before shutting down the PC.

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