Mistaken iPhone Purchase

Dear Computer Lady,

I was playing a game on my iPhone the other day and accidentally bought a five dollar item in the game.

Is there any way to undo the purchase?

Thanks, Neala

Dear Neala,

Actually, Apple is pretty good about reversing the charges for you.

Just wait until you get a receipt in your email for the charge, then in the email message click the link that says, “Report a problem” right under the item name.

You will be taken to a list of recent purchases. Click the “Report a Problem” button next to your mistaken purchase, select the best description in the drop down list, then type a more detailed description where it says, “Describe this problem”.

Click on the submit button and in most cases your money will be refunded.



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Elizabeth Boston is a Web designer, Social Media Consultant and managing editor of, “Ask The Computer Lady”.
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