Password Reset Disk

Dear Computer Lady,

I have a Dell laptop with Windows 7 Home Premium. To logon you have to type in a password. Well, my dear, sweet husband changed the password and forgot what it was.

When I request to reset the password it states removable media, such as a floppy disk or USB flash drive are required. All I received were the restore CDs for the programs. The disks are for reinstalling Cyberlink PowerDVD, Reinstalling Windows 7 Home Premium, Restoring Microsoft Office 2007. When I insert these CDs the computer does not read them.

When I enter a USB, it states it is not a password reset disk. What exactly is it requesting and is there a work around. Any assistance is appreciated as I am taking online classes and this notebook screen is making me blind!!

Thanks, Gloria


Dear Gloria,

Your computer is looking for a password reset disk. The bad news is, that unless you created one before you were unable to get into your computer, it is too late to make one now.

Everyone who has a Vista or Windows 7 computer should create a password reset disk and keep it in a safe place, even if you are not currently using a password. Get yourself a small USB flash drive, and then follow the directions below to create a password reset disk:

1. Click on “Start”, then click on “Control Panel” on the right side of the start menu.

2. In the Control Panel, click on “User Accounts and Family Safety”.

3. Click on “User Accounts”.
4. You can replace the first three steps by clicking on “Start”, then click on the small picture at the top of the right side of the Start Menu.

5. In the left pane of the User Accounts window, click the link that says, “Create a password reset disk”.

6. The Forgotten Password Wizard will open. Read the information, and click “Next”.

7. Make sure your USB device is selected in the next window, and click “Next”.

8. In the next window, type your current password if you have one, if you don’t have one, leave it blank.

9. Click “Next”.

10. The Wizard will now create the disk, when it is done, click “Next”.

11. Read the information in the last window, then click the “Finish” button.

Be sure to store your new password reset disk in a secure location. Remember that anyone can use it to change your password.

Gloria, if you did not make a reset disk for your computer, you will need to take your laptop to a local computer shop. If you live in my area, I can reset the password for you without losing any data. Your only other option would be to use your Windows 7 disk to re-install Windows 7.


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    • Sateros
    • February 18, 2011

    I think Ophcrack ( would be helpful. BTW, I tried to buy a candle but it’s available only in USA and Canada Ouch! :-7

    • DiggerP
    • February 19, 2011

    Hello Elizabeth.I have been enjoying your newsletters for years.Was also very active on your (now defunct) forum.
    Just for interest ,there are several methods to get access to your system when a password is forgotten.
    Rather than list them all here, the link below will list 12 of them.(Disregard the number in the URL 🙂 )
    I’ll add another one Ophcrack
    More info here
    That should help 😉

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