Dear Computer Lady,
I am running Windows XP on my desktop computer which is my primary use computer. Several times over the past few months when I have received notice of updates and download them, my computer messes up and I have to boot it up in the safe mode and restore it to an earlier date prior to installing the downloads. This happened again a couple of days ago when the Windows XP Service Pack 3 was downloaded. Do you have any idea why this happens and what I can do to stop it?
This is actually a fairly common problem with XP computers, and usually the only way to solve it is to format the hard drive and do a clean install of Windows XP, then it will usually take the updates.
You could also try to locate a CD with Service Pack 3 on it, and install the service pack from the CD. This sometimes works when the downloaded version is not working, but not always.
You can also download the service pack from Microsoft’s website and then install it. Again, this sometimes works, but not always.
Microsoft has an article on their website that explains how to download the service pack, and how to order it on a CD. Here is that website:
If these two steps don’t work, the one remaining option available to you is to format the hard drive and install Windows XP. This is something that you will probably have to take to your local computer shop. I do this for my customers quite frequently. Make sure you tell the person who will be working on your computer what information you need backed up, and provide them with the disks and licensing information for your programs like Office, and your antivirus program.