[ad]Dear Computer lady,
Since the 36.0 upgrade to Firefox, all my drop down arrows have quit working. I mean the File, Edit, View, History, Bookmarks, Tools, and Help buttons are useless. Even this latest update didn’t help my problem. I click on them and nothing drops down.
I use this to copy and paste the recipes that I find that I like and now I am having to use the control c to copy. When I pasted them into my Microsoft Word 2010 for Home & Student, that too has stopped working. All the ribbons at the top do not open.
I don’t know what has happened, but I am very upset about this. I deleted Firefox and reinstalled, but that doesn’t work. Nor did the restore to a previous point. I am very upset and thought maybe you could help. I do not know how to get in touch with Mozilla about this problem. Your help would be very much appreciated.
Thank you, Donna
This does not sound like a Mozilla firefox problem, but a Windows problem, or possibly a hard drive problem.
If the problem with the menus was only happening in FireFox, then I might think that was the problem, but since it is also happening in Word, that tells me it is not just one program.
If it is only Firefox and Word with the problems, you might want to try the following steps, if that doesn’t work, then it is probably time to run some diagnostics on the computer to rule out hardware problems, and if no hardware problems are found, a clean install of Windows is the next step.
But first, try the following steps and see if this fixes the problem:
1. Go to the Control Panel and uninstall both FireFox and Office.
2. Restart the computer (DO NOT skip this step, it is often the difference between this working or not working)
3. Install FireFox and Office again.
If the steps above work, you are all set, if not, you will need to figure out why it is not working, and probably need a clean install of Windows.
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Elizabeth Boston is a Web designer, Social Media Consultant and managing editor of, “Ask The Computer Lady”.
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